Shipping & Returns

Ordering

To place an order just make your selection, fill your shopping cart and check out , or call us at 1-800-647-5730 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation:  After placing your order you will be sent two order confirmations via e-mail; one informing you that Pink Daisy received your order, and the second informing you that your order shipped.

Payment

Sales Tax: There is a 6% sales tax on orders shipped to Pennsylvania addresses. All other states are tax exempt.

Forms of Payment: Visa, Mastercard, Discover American Express and Paypal.

Shipping & Delivery

 UPS Ground service will be shipping service that is provided with our “complimentary shipping” items. Complimentary ground shipping is only available to the 48 contiguous states and is not offered to Alaska, Hawaii and Puerto Rico.  Under $100, the shipping fee is 10% of the order total plus $5.00 handling fee. A surcharge also may be applied to select items due to size and weight  .  We will e-mail you informing you of this extra charge.

 We ship purchases via UPS. Please allow 7 - 15  business days from the date of confirmation of receipt of your order for delivery of in-stock items .We are a brick and mortar store, we do not have all our products stocked, but we will get your order to you as soon as possible.  In case the item is out of stock, or if there is any other cause of delay,  we will notify you by e-mail, providing you with an estimated delivery time. Larger orders will ship directly to you from the manufacturers warehouse. 

In order to avoid confusion, please note the following:

  1. We DO NOT ship on Saturday, Sunday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Monday .
  2. Alaska, Hawaii and Puerto & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-800-647-5730 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  3. Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express ShippingIf you need express shipping, please call 1-800-647-5730 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

 

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 15 days of receipt of the package. All returns must be pre-approved and accompanied by our Return Authorization Number. To request a Return Authorization Number, please send an email to thepinkdaisy@gmail.com or call customer service 1-800-647-5730.  The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges.  If your original order qualified for “complimentary shipping” we will deduct the actual costs that were incurred by us to ship to you. We will advise you of the shipping costs at the time of your request for the Return Authorization. Import merchandise, items drop-shipped direct from the manufacturer, holiday and seasonal items, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

There is 20% restocking fee on items ordered for you.

Return the product to: 90 West Afton Ave., Yardley, PA 19067 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-800-647-5730.

 

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.